About Our Client:

Worlwide Company with a growing operation in Latin America that supplies innovative, advanced processing systems and equipment for the food and further processing industry.

About the Position:

  • Develop, implement, and manage business strategies within a region to meet and exceed the goals of the service business area.
  • Ensure customer satisfaction is achieved or exceeded during all Service events inclusive of resolving customer or product issues.
  • Monitor, guide, and coach remote direct reports to achieve business targets, improve skills and productivity, and build sustainable customer relationships.
  • Develop, implement, and manage business strategies within a region to meet and exceed financial objectives; participate with other managers and Service leadership to establish strategic objectives and plans.
  • Assist in budget management, forecast creation and achieve revenue and expense goals.
  • Identify and pursue new revenue opportunities.
  • Partner with Sales, Marketing, contract administration and field team to grow revenue through new equipment sales, new contracts, time and material opportunities as well as maximize contract renewal rates.

About the Candidate:

  • 5+ years sales experience with a Service-based product or services
  • 3+ years people leadership experience.
  • Experience working with a Sales organization and leading small groups of people.
  • Experience dealing with challenging customer situations
  • Possess and demonstrate high work ethic and ability to achieve results
  • Experience supervising and managing budgets and work flow in a service-related industry.
  • English - Full Proficiency

Soft skills & Values

  • Proven skills as an effective decision maker.
  • Passion to serve the customer
  • Strong leadership profile
  • Demonstrated customer service skills
  • Process and Analytical Driven (discipline with the CCM, ensure Back of the House is working and following the process, integrate)
  • Strong organizational skills
  • Ability to deal with difficult situations and resolve conflict
  • Ability to manage in remote self-structured environment